Maintain backward compatibility

Oct 13, 2025 by pynkocean.com 121 views

Introduction

As a valued member of the Autotask community, we are submitting a feature request to reintroduce the customerId filter in the CIPP (Cloud Integration Platform Provider) v7. This feature was previously available in CIPP v7, but was replaced with the ?tenantFilter option, which refers to the default domain for each client. We believe that the reintroduction of the customerId filter will greatly benefit MSPs (Managed Service Providers) and their technicians, allowing for quick and direct links to specific clients within CIPP.

Problem Statement

Before CIPP v7, the URL for tenants had a ?customerId parameter, which would list the tenant ID for the client. This feature was configured using the "LiveLink" instructions for Autotask in combination with a UDF (User Defined Field) to link straight to a client. However, with the release of CIPP v7, this feature was replaced with the ?tenantFilter option, which refers to the default domain for each client. This change has caused inconvenience for many MSPs, including our organization, as we had to manually create a new UDF for a large number of clients to achieve the same functionality.

Benefits for MSPs

The main benefit for MSPs is that the reintroduction of the customerId filter will allow for quick and direct links to specific clients within CIPP. This includes features like the offboarding wizard, which is a critical component of the client onboarding and offboarding process. Our technicians used this feature often to access client-specific CIPP sections straight from a ticket, saving them time and increasing productivity.

Value or Importance

The reintroduction of the customerId filter is essential for MSPs like our organization, as it will enable us to:

Improve Efficiency: By allowing quick and direct links to specific clients, our technicians can access the necessary information and complete tasks more efficiently.
Enhance Productivity: With the ability to access client-specific CIPP sections straight from a ticket, our technicians can focus on providing excellent service to our clients, rather than spending time navigating through the CIPP interface.
Reduce Errors: By having a clear and direct link to client information, we can reduce the likelihood of errors and ensure that our clients receive the best possible service.

PowerShell Commands (Optional)

While we did not provide any PowerShell commands in our initial request, we believe that the reintroduction of the customerId filter will greatly benefit MSPs and their technicians. If you require any additional information or would like to discuss this feature request further, please do not hesitate to contact us.

Conclusion

In conclusion, we believe that the reintroduction of the customerId filter in CIPP v7 will greatly benefit MSPs and their technicians. This feature will allow for quick and direct links to specific clients within CIPP, improving efficiency, enhancing productivity, and reducing errors. We urge the Autotask team to consider this feature request and work towards reintroducing the customerId filter in a future release.

Recommendations

To make this feature request a reality, we recommend the following:

Reintroduce the customerId filter: Bring back the ?customerId parameter, which will allow for quick and direct links to specific clients within CIPP.
Maintain backward compatibility: Ensure that the reintroduced customerId filter is backward compatible with existing UDFs and configurations.
Provide clear documentation: Update the CIPP documentation to reflect the reintroduction of the customerId filter and provide clear instructions on how to use this feature.

Frequently Asked Questions

We have received several questions regarding the reintroduction of the customerId filter in CIPP v7. Below, we have compiled a list of frequently asked questions and answers to provide clarity on this feature request.

Q: What is the `customerId` filter?

A: The customerId filter is a feature that allows for quick and direct links to specific clients within CIPP. It was previously available in CIPP v7, but was replaced with the ?tenantFilter option.

Q: Why is the `customerId` filter important?

A: The customerId filter is essential for MSPs like our organization, as it will enable us to:

Improve Efficiency: By allowing quick and direct links to specific clients, our technicians can access the necessary information and complete tasks more efficiently.
Enhance Productivity: With the ability to access client-specific CIPP sections straight from a ticket, our technicians can focus on providing excellent service to our clients, rather than spending time navigating through the CIPP interface.
Reduce Errors: By having a clear and direct link to client information, we can reduce the likelihood of errors and ensure that our clients receive the best possible service.

Q: How will the reintroduction of the `customerId` filter benefit MSPs?

A: The reintroduction of the customerId filter will benefit MSPs in several ways:

Improved Efficiency: By allowing quick and direct links to specific clients, MSPs can reduce the time spent navigating through the CIPP interface and focus on providing excellent service to their clients.
Enhanced Productivity: With the ability to access client-specific CIPP sections straight from a ticket, MSPs can increase productivity and reduce errors.
Better Client Experience: By providing a seamless and efficient experience for their clients, MSPs can build trust and loyalty with their clients.

Q: What are the benefits of the `customerId` filter for technicians?

A: The customerId filter will benefit technicians in several ways:

Improved Efficiency: By allowing quick and direct links to specific clients, technicians can reduce the time spent navigating through the CIPP interface and focus on providing excellent service to their clients.
Enhanced Productivity: With the ability to access client-specific CIPP sections straight from a ticket, technicians can increase productivity and reduce errors.
Reduced Stress: By having a clear and direct link to client information, technicians can reduce stress and anxiety related to navigating through the CIPP interface.

Q: How can I provide feedback on the reintroduction of the `customerId` filter?

A: We encourage you to provide feedback on the reintroduction of the customerId filter by:

Commenting on this article: Share your thoughts and opinions on the reintroduction of the customerId filter in the comments section below.
Reaching out to the Autotask team: Contact the Autotask team directly to provide feedback and suggestions on the reintroduction of the customerId filter.
Participating in the Autotask community: Join the Autotask community to discuss the reintroduction of the customerId filter and provide feedback to the Autotask team.

Q: What is the next step for the reintroduction of the `customerId` filter?

A: The next step for the reintroduction of the customerId filter is to:

Gather feedback: The Autotask team will gather feedback from the community and stakeholders to determine the best course of action for the reintroduction of the customerId filter.
Develop a plan: The Autotask team will develop a plan for the reintroduction of the customerId filter, including a timeline and milestones.
Implement the plan: The Autotask team will implement the plan for the reintroduction of the customerId filter, including any necessary updates to the CIPP interface.

We will continue to provide updates on the reintroduction of the customerId filter and appreciate your feedback and support throughout this process.