Modify the Popup Configuration

Oct 13, 2025 by pynkocean.com 113 views

Introduction

Sitecore Forms is a powerful tool for creating and managing web forms within the Sitecore Content Management System (CMS). One of the features of Sitecore Forms is the ability to display a thank you message as a popup after a successful form submission. However, in some cases, users may encounter an issue where the thank you message popup is displayed directly when trying to open the form for the second time. This article aims to discuss the possible causes and solutions for this issue.

Understanding the Issue

When a user submits a Sitecore form successfully, the form is typically reset to its initial state, and the user is presented with a thank you message as a popup. However, when the user tries to open the form again by clicking on the form link, the thank you message popup is displayed directly, instead of allowing the user to access the form. This issue can be frustrating for users and may lead to a poor user experience.

Possible Causes

There are several possible causes for this issue:

Cache Issues: Sitecore Forms uses caching to improve performance. However, in some cases, the cache may not be cleared properly, leading to the display of the thank you message popup on subsequent form openings.
Form State: When a form is submitted, its state is typically reset to its initial state. However, in some cases, the form state may not be reset properly, leading to the display of the thank you message popup on subsequent form openings.
Popup Configuration: The popup configuration for the thank you message may be set to display the popup on form submission, rather than on form completion. This can cause the popup to display on subsequent form openings.

Solutions

To resolve the issue of the thank you message popup displaying directly on subsequent form openings, you can try the following solutions:

Solution 1: Clearing Cache

Clearing the cache can resolve the issue in some cases. To clear the cache, follow these steps:

Access the Sitecore CMS: Log in to the Sitecore CMS and navigate to the Control Panel.
Click on the "Cache" Tab: Click on the Cache tab in the Control Panel.
Clear the Cache: Click on the Clear Cache button to clear the cache.

Solution 2: Resetting Form State

Resetting the form state can also resolve the issue. To reset the form state, follow these steps:

Access the Sitecore CMS: Log in to the Sitecore CMS and navigate to the Forms section.
Select the Form: Select the form that is experiencing the issue.
Click on the "Reset" Button: Click on the Reset button to reset the form state.

Solution 3: Modifying Popup Configuration

Modifying the popup configuration can also resolve the issue. To modify the popup configuration, follow these steps:

Access the Sitecore CMS: Log in to the Sitecore CMS and navigate to the Forms section.
Select the Form: Select the form that is experiencing the issue.
Click on the "Edit" Button: Click on the Edit button to edit the form.
Modify the Popup Configuration: Modify the popup configuration to display the popup on form completion, rather than on form submission.

Conclusion

The issue of the thank you message popup displaying directly on subsequent form openings can be frustrating for users and may lead to a poor user experience. However, by understanding the possible causes and implementing the solutions outlined in this article, you can resolve the issue and provide a better user experience for your Sitecore form users.

Troubleshooting Tips

If the issue persists after trying the solutions outlined in this article, you can try the following troubleshooting tips:

Check the Form's JavaScript Code: Check the form's JavaScript code to ensure that it is not causing the issue.
Check the Form's HTML Code: Check the form's HTML code to ensure that it is not causing the issue.
Check the Sitecore CMS Logs: Check the Sitecore CMS logs to see if there are any error messages that may be related to the issue.

Best Practices

To prevent the issue of the thank you message popup displaying directly on subsequent form openings, follow these best practices:

Clear the Cache Regularly: Clear the cache regularly to prevent cache issues.
Reset the Form State Regularly: Reset the form state regularly to prevent form state issues.
Modify the Popup Configuration Correctly: Modify the popup configuration correctly to display the popup on form completion, rather than on form submission.

Introduction

In our previous article, we discussed the issue of the thank you message popup displaying directly on subsequent form openings in Sitecore Forms. We also provided solutions to resolve the issue. In this article, we will provide a Q&A section to address some of the frequently asked questions related to this issue.

Q&A

Q: What causes the thank you message popup to display directly on subsequent form openings?

A: The thank you message popup may display directly on subsequent form openings due to cache issues, form state issues, or popup configuration issues.

Q: How can I clear the cache in Sitecore CMS?

A: To clear the cache in Sitecore CMS, follow these steps:

Access the Sitecore CMS: Log in to the Sitecore CMS and navigate to the Control Panel.
Click on the "Cache" Tab: Click on the Cache tab in the Control Panel.
Clear the Cache: Click on the Clear Cache button to clear the cache.

Q: How can I reset the form state in Sitecore CMS?

A: To reset the form state in Sitecore CMS, follow these steps:

Access the Sitecore CMS: Log in to the Sitecore CMS and navigate to the Forms section.
Select the Form: Select the form that is experiencing the issue.
Click on the "Reset" Button: Click on the Reset button to reset the form state.

Q: How can I modify the popup configuration in Sitecore CMS?

A: To modify the popup configuration in Sitecore CMS, follow these steps:

Access the Sitecore CMS: Log in to the Sitecore CMS and navigate to the Forms section.
Select the Form: Select the form that is experiencing the issue.
Click on the "Edit" Button: Click on the Edit button to edit the form.
Modify the Popup Configuration: Modify the popup configuration to display the popup on form completion, rather than on form submission.

Q: What are some best practices to prevent the issue of the thank you message popup displaying directly on subsequent form openings?

A: Some best practices to prevent the issue of the thank you message popup displaying directly on subsequent form openings include:

Clear the Cache Regularly: Clear the cache regularly to prevent cache issues.
Reset the Form State Regularly: Reset the form state regularly to prevent form state issues.
Modify the Popup Configuration Correctly: Modify the popup configuration correctly to display the popup on form completion, rather than on form submission.

Q: What are some troubleshooting tips to resolve the issue of the thank you message popup displaying directly on subsequent form openings?

A: Some troubleshooting tips to resolve the issue of the thank you message popup displaying directly on subsequent form openings include:

Check the Form's JavaScript Code: Check the form's JavaScript code to ensure that it is not causing the issue.
Check the Form's HTML Code: Check the form's HTML code to ensure that it is not causing the issue.
Check the Sitecore CMS Logs: Check the Sitecore CMS logs to see if there are any error messages that may be related to the issue.

Conclusion

Additional Resources

For more information on Sitecore Forms and how to resolve the issue of the thank you message popup displaying directly on subsequent form openings, please refer to the following resources:

Sitecore Documentation: Sitecore documentation provides detailed information on how to use Sitecore Forms and resolve common issues.
Sitecore Community Forum: The Sitecore community forum is a great resource for asking questions and getting help from other Sitecore users and experts.
Sitecore Training and Certification: Sitecore training and certification programs can help you learn more about Sitecore Forms and how to resolve common issues.