Understanding the Research Variables

Oct 13, 2025 by pynkocean.com 1 views

The Effect of Risk and Experience Perception on Intentions to Transact Online

In today's digital age, online transactions have become the preferred choice for many individuals. However, several factors can influence a person's intention to transact online. This study aims to explore the effect of risk and experience perception on online transaction intentions, with the added perceptions of benefits and ease of use of technology as moderating variables.

Understanding the Research Variables

This study identified several key variables. The intention to transact online is used as a dependent variable, while the perception of risk and experience act as independent variables. On the other hand, the perception of benefits and ease of use of technology functions as a moderating variable. This means that the last two variables can affect the relationship between risk perceptions, experiences, and intentions online transactions.

Dependent Variable: Intention to Transact Online

The intention to transact online is a crucial aspect of this study. It refers to a person's willingness to engage in online transactions, such as making purchases or transferring funds. This variable is influenced by various factors, including risk perceptions and experiences.

Independent Variables: Risk Perception and Experience

Risk perception refers to a person's perception of the potential risks associated with online transactions, such as security risks or financial losses. Experience, on the other hand, refers to a person's past experiences with online transactions, including positive or negative experiences.

Moderating Variables: Perceptions of Benefits and Ease of Use of Technology

The perception of benefits and ease of use of technology refers to a person's perception of the benefits and ease of use of technology in facilitating online transactions. This variable can affect the relationship between risk perceptions, experiences, and intentions online transactions.

Research Methodology

The population targeted by this study was 172,700 credit card users from national private banks in Medan in 2013. From these populations, 100 respondents were selected using the convenience method, with the sample calculation using the Slovin formula. The data collected was obtained through the distribution of questionnaires, which were then analyzed using multiple linear regression tests.

Research Results

The results showed that both risk perceptions and experience significantly affect the intention to transact online. That is, the higher the perception of the risk felt, the lower the intention of a person to make a transaction. Conversely, positive experiences in online transactions can increase these intentions.

More interesting, this study also found that the perception of the benefits and ease of use of technology functions as an important moderating variable. When someone feels that the technology used is useful and easy to understand, the positive influence of experience can be stronger, and risk perception can be minimized.

Additional Analysis and Explanation

The fact that the experience of transacting and perception of the risk of mutual influence provides important insights for companies engaged in e-commerce. People tend to be more confident and want to transact online when they have positive experience before, for example, through testimonials or recommendations from friends. Therefore, companies need to create good user experiences to increase customer confidence.

On the other hand, high risk perceptions can be caused by various factors, such as personal data security, fraud risk, and unsecured product quality. For this reason, companies need to provide clear information on transaction security and product return policies to reduce consumer concerns.

In addition, the importance of the perception of the benefits and ease of use of technology shows that innovation in the user interface and after-sales service is very important. Intuitive and efficient technology can reduce the level of frustration and uncertainty that is often experienced by consumers when transacting online.

Conclusion

Overall, this research confirms that risk and experience perception is a key factor that influences a person's intention to transact online. With the moderating variable in the form of perceptions of benefits and ease of use of technology, the results of this study provide guidance for companies to improve marketing strategies and user experiences, as well as reduce risk perceptions so that more consumers switch to online transactions.

Implications for E-commerce

The findings of this study have several implications for e-commerce companies. Firstly, companies need to create good user experiences to increase customer confidence. This can be achieved through the provision of clear and concise information, intuitive and efficient technology, and after-sales service.

Secondly, companies need to provide clear information on transaction security and product return policies to reduce consumer concerns. This can be achieved through the provision of transparent and honest information, as well as the implementation of robust security measures.

Thirdly, companies need to innovate in the user interface and after-sales service to reduce the level of frustration and uncertainty that is often experienced by consumers when transacting online. This can be achieved through the use of intuitive and efficient technology, as well as the provision of personalized and responsive customer service.

Future Research Directions

This study provides several avenues for future research. Firstly, further research is needed to explore the relationship between risk perceptions, experiences, and intentions online transactions in different cultural and demographic contexts.

Secondly, further research is needed to explore the impact of technology on online transactions, including the use of artificial intelligence, blockchain, and other emerging technologies.

Thirdly, further research is needed to explore the role of social media in influencing online transactions, including the use of social media advertising, influencer marketing, and social media customer service.

Limitations of the Study

This study has several limitations. Firstly, the sample size was relatively small, which may limit the generalizability of the findings.

Secondly, the study was conducted in a specific cultural and demographic context, which may limit the applicability of the findings to other contexts.

Thirdly, the study relied on self-reported data, which may be subject to biases and limitations.

Conclusion

In conclusion, this study provides important insights into the factors that influence a person's intention to transact online. The findings of this study have several implications for e-commerce companies, including the need to create good user experiences, provide clear information on transaction security and product return policies, and innovate in the user interface and after-sales service. Further research is needed to explore the relationship between risk perceptions, experiences, and intentions online transactions in different cultural and demographic contexts, as well as the impact of technology and social media on online transactions.
Frequently Asked Questions (FAQs) about The Effect of Risk and Experience Perception on Intentions to Transact Online

In this article, we will answer some of the most frequently asked questions about the effect of risk and experience perception on intentions to transact online.

Q: What is the main objective of this study?

A: The main objective of this study is to explore the effect of risk and experience perception on intentions to transact online, with the added perceptions of benefits and ease of use of technology as moderating variables.

Q: What are the key variables in this study?

A: The key variables in this study are:

Intention to transact online (dependent variable)
Perception of risk (independent variable)
Experience (independent variable)
Perception of benefits and ease of use of technology (moderating variable)

Q: What is the population of this study?

A: The population of this study is 172,700 credit card users from national private banks in Medan in 2013.

Q: What is the sample size of this study?

A: The sample size of this study is 100 respondents, selected using the convenience method with the sample calculation using the Slovin formula.

Q: What is the research methodology used in this study?

A: The research methodology used in this study is a survey research design, where data was collected through the distribution of questionnaires and analyzed using multiple linear regression tests.

Q: What are the findings of this study?

A: The findings of this study show that both risk perceptions and experience significantly affect the intention to transact online. The perception of benefits and ease of use of technology functions as an important moderating variable, with positive experiences in online transactions increasing intentions and risk perception minimizing intentions.

Q: What are the implications of this study for e-commerce companies?

A: The implications of this study for e-commerce companies are:

Create good user experiences to increase customer confidence
Provide clear information on transaction security and product return policies to reduce consumer concerns
Innovate in the user interface and after-sales service to reduce the level of frustration and uncertainty that is often experienced by consumers when transacting online

Q: What are the limitations of this study?

A: The limitations of this study are:

Small sample size
Limited cultural and demographic context
Self-reported data

Q: What are the future research directions based on this study?

A: The future research directions based on this study are:

Explore the relationship between risk perceptions, experiences, and intentions online transactions in different cultural and demographic contexts
Explore the impact of technology on online transactions, including the use of artificial intelligence, blockchain, and other emerging technologies
Explore the role of social media in influencing online transactions, including the use of social media advertising, influencer marketing, and social media customer service

Q: What are the practical implications of this study for consumers?

A: The practical implications of this study for consumers are:

Be aware of the potential risks associated with online transactions
Have positive experiences in online transactions to increase intentions
Be aware of the benefits and ease of use of technology in facilitating online transactions

Q: What are the practical implications of this study for e-commerce companies?

A: The practical implications of this study for e-commerce companies are:

Create good user experiences to increase customer confidence
Provide clear information on transaction security and product return policies to reduce consumer concerns
Innovate in the user interface and after-sales service to reduce the level of frustration and uncertainty that is often experienced by consumers when transacting online

Q: What are the theoretical implications of this study?

A: The theoretical implications of this study are:

The study provides a better understanding of the factors that influence a person's intention to transact online
The study provides a framework for understanding the relationship between risk perceptions, experiences, and intentions online transactions
The study provides a basis for further research on the impact of technology and social media on online transactions.